GHATAN ANTIQUES REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If you wish to return an item, it must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at katanstore@gmail.com. Please note that returns must be sent to the following address: katanstore@gmail.com.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.

Items returned to us after being used, without tags, or without their original package will not be accepted.

You can always contact us for any return questions at katanstore@gmail.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong product, so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period

If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason, without any justification. 

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund was approved or not. You'll be automatically refunded on your original payment method within 10 business days if approved. Please remember that it can take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we've approved your return, don't hesitate to contact us at katanstore@gmail.com.